Every piece is made by hand in Udaipur, so we ask you to read this page before you return an order. Start by checking your delivery. If an item arrived damaged in transit, or has a manufacturing defect, contact our support team within a reasonable window after delivery with clear photographs of the item and its packaging. Standard items may be returned for a refund when they are unused and in their original condition. Customised and personalised orders, including items engraved or stamped with your name, are made to order and are not eligible for return unless they arrive damaged or defective.

To begin a return, write to our support team with your order number and reason. Once your request is approved, we will share return instructions. Approved refunds are issued to your original payment method, and the time they take to appear depends on your bank or payment provider.